Unforuntately, once an order is submitted, it may not be canceled or refunded. We encourage customers to double check their order details carefully before submitting their order.

Our hair extensions can last up to 8 to 12 months (or longer) with proper care. Please read our hair care instructions in your order packet for your hair extension care. Not properly caring for your hair extensions can cause damage to the hair extensions.

Our Raw Virgin Hair Extensions can last up to 1 - 3 years with the proper care. Virgin Hair is the best you can buy, and it is very much worth the investment

Each bundle comes in a natural brown color. Color may vary because one donor's hair color is not precisely the same.

Yes, all of our extensions can be colored. Unfortunately, we don't offer coloring services; we recommend you let your licensed hair stylist color your hair extensions for the best results. 

We suggest avoiding coloring your hair often to keep your hair extension's cuticles intact. Hair cuticles are very important in protecting your hair. Thus, coloring your hair often strips away the hair cuticles causing hair damage.

WE ARE NOT RESPONSIBLE FOR DAMAGED HAIR AFTER COLORING.

Please be mindful when coloring the hair, this can possibly loosen the curl pattern if you've purchased wavy or curly hair.

DOMESTIC SHIPPING: Please allow 3-5 business days for an order to ship after order processing. Weekends and holidays do not count as business days or order processing days. Order processing takes three days. All goods ship via USPS. 

We recommend our customers use 2 - 3 bundles for a full head sew-in. It all depends on your preference and how full and thick you like your hair. Please consult with your hairstylist.

Per confidentiality reasoning, Chanel's Crown & Collections cannot provide details of where our hair extensions come from. However, we ensure you that our raw virgin hair is 100% virgin hair that is unprocessed.

All hair extensions shed. Our hair has minimal to no shedding. This is normal and unavoidable and would happen the same way if the hair was growing from your scalp. Hair extensions should be treated and cared for as your natural hair.

To prevent shedding, we suggest sewing around the wefts of the hair instead of through the wefts. All human hair can tangle if it is not maintained correctly.

Using a satin bonnet while sleeping and keeping the hair cleaned and
conditioned are the best ways to ensure your investment lasts for years.

FINAL SALE: In order to provide the best quality products to everyone, we don't resell any hair extensions returned by customers. Thus, all sales are final. But if we made a mistake with your order, feel free to contact us anytime, we are happy to help you.

ORDER RETURNS: If an order is returned to us from the postal service, we can reship the order, but there is a re-shipping fee to re-ship the order. If you decide you would like to cancel the order after it is returned to us for a refund
instead, the shipping fee will be deducted from the original purchase.

Unfortunately, once your order has been submitted Chanel's Crown & Collection cannot apply a discount code.

ROUTE SHIPPING PROTECTION: We offer extra shipping protection that protects your package if lost or stolen. We suggest all customers purchase it. As we are not responsible for lost and stolen packages, we encourage all customers to purchase this protection. 

Failure to purchase the shipping protection means that you are taking full responsibility for your item if it is lost or stolen. 

Once purchased, your package is 100% protected, and you will be refunded in any event that it's lost or stolen.

You can file a claim here to receive a full refund: https://claims.route.com

ORDER RETURNS: If an order is returned to us from the postal service, we can reship the order, but there is a re-shipping fee to re-ship the order. If you
decide to cancel the order after it is returned to us for a refund, the shipping fee will be deducted from the original purchase.

 Returns are accepted if the following criteria are met: 

• The goods are in brand-new condition and have not been used. (hair tags are still attcahed, seal on box hasn't been broken) 
• After 7 days since the package was delivered. 
• The product is not a limited-time or flash sale.
• The wrong item has been sent.

Tips:

1. The buyer bears shipping back cost, except when wrong items are sent or there’s an obvious quality problem when delivered.

Orders are processed Monday-Friday, excluding weekends and holidays. Tracking information is sent via email when your order is shipped out.

Please allow 3-5 business days for an order to ship after order processing. Order processing takes three days. All orders ship via USPS. 

All orders require a signature upon delivery. This ensures your order is delivered to you and that it is not lost or stolen. 

If your billing address differs from the shipping address, we will request a photocopy of your ID with the matching billing address to verify your order. This is to ensure the order is not fraudulent. If your billing address cannot be verified, unfortunately, we will have to cancel the order and issue a refund.  

We do offer extra shipping protection that protects your package in the event that it is lost or stolen. We suggest all customers purchase it. As we are not responsible for lost and stolen packages, we encourage all customers to purchase this protection. 

Failure to purchase the shipping protection means that you are taking full responsibility for your item if it is lost or stolen. 

Once purchased, your package is 100% protected, and your order will be refunded or replaced in any event that it's lost or stolen.

You can file a claim here to receive a full refund: https://claims.route.com

If an order is returned to us from the postal service, we can reship the order, but there is a re-shipping fee to re-ship the order. If you decide you would like to cancel the order after it is returned to us for a refund instead, the shipping fee will be deducted from the original purchase.

All digital downloads and vendor list orders are FINAL SALE. When purchasing, you automatically agree to these terms once you checkout. Once the wholesale vendor has been shared with you,we CAN NOT issue refunds or exchanges. No exceptions.